Frequently asked questions

Yes. We are a licensed retail pharmacy (Drug Licence RLF20UT2026000202 & RLF21UT2026000203, GSTIN 05DINPB5426B2ZO) with a registered pharmacist on duty.

We deliver across Roorkee, Uttarakhand. Enter your address at checkout, or call us to confirm.

Cash on Delivery, or pay online by UPI or netbanking at checkout (secured by PayU; card payments coming soon — we never see your card or UPI details). If an online-paid order can't be fulfilled, the money comes straight back to your LK Wallet, and you can send it on to your card from the order page.

OTC products need no prescription. Prescription (Schedule H/H1/X) medicines require a valid doctor’s prescription, verified at delivery.

Yes — all medicines are sourced from licensed distributors and dispensed by our pharmacist.

Yes — browse the Lab Tests and Consult sections and book on the app or by calling us. Online booking on the website is activating shortly.